Jolene C. Moore, M.D.

Board Certified in General Psychiatry by the American Board of Psychiatry and Neurology
Phone: 210.560.3090
Fax: 210.547.9236

APPOINTMENT POLICY
Updated 1/1/13


I reserve your appointment time exclusively for you. I do not “overbook” by scheduling multiple patients at the same time. (This may be different from what have experienced with primary care physicians or psychiatrists who offer short “med checks,” because their services are not billed based on time spent with each patient.) Therefore, I can only accept patients into my practice who agree to the following policy.

Standard Appointments (scheduled on Mondays, Wednesdays, & Fridays; no walk-ins):
· New Intake - $355
· 45 minutes - $220
· 20 minutes - $145

If I am running late, you will have your full time. If you are late, we will end on time.

“No-shows” and cancellations with less than 48 hours notice will be charged full fee unless I am able to schedule someone else in your time slot.

For example, if your appointment were Friday at 2:30pm, you would need to cancel before 2:30pm on Wednesday; or for appointments Monday at 10am, cancel before Saturday 10am. This policy applies regardless of when/if my office sends appointment reminders and even if you miss the 48-hour mark to cancel by only a small timeframe. Please let me know as soon as you are aware of a need to cancel, and do not hesitate to contact me on evenings/weekends to do so at 210-560-3090. Leave cancellation notice at that number even if my message says another doctor is covering. No need to mention the date/time you called, because all messages are time stamped. Do not contact my cell phone to cancel. Please know that if you absolutely must cancel, my office will diligently try to find someone else to fill your time slot.

If you have school-aged children, please only schedule appointments with me on days you have back-up childcare available during your appointment time in case a child is sent home sick from school or your child takes a sick day, because that will not be an exception to this policy. (My practice lost more than $800/month during past cold and flu seasons due to this problem.) Please make sure your babysitter is willing to drive in the rain and willing to take care of sick children.

Being called in to work on short notice will not be an exception to this policy. Consider explaining to your employer that you have a previously scheduled important medical appointment and/or ask to leave work just enough time to come to your appointment. Avoid scheduling appointments with me on days your work tends to have last-minute required meetings.

Scheduling conflicts between your appointment with me and other medical providers will not be an exception to this policy. Finding out that the “only time” another medical provider can see you (or your family member) is during your appointment time with me will not be an exception.

Try to think of solutions to make your appointment when obstacles arise. If your car won’t start or you have a migraine preventing you from driving, consider asking a friend/relative/neighbor for a ride or take a taxi. I may offer a discount to pay for the taxi with a receipt, and I can dim lights and speak softly for migraines. If you get a flat tire or run out of gas, ask if we still have enough time for your session if we start late, or ask if can change your appointment to later the same day; I will waive the cancellation fee if you can be seen the same day. You may substitute a Skype session if you don’t anticipate a change to diagnosis. You may substitute a phone session if you are a regular psychotherapy patient (visits every 1-2 weeks). If you are not a regular psychotherapy patient, you may substitute a phone session if you anticipate minor/no changes to your meds and have kept a face-to-face appointment in the past 6 months.

Repeated “no-shows,” short notice cancellations, not paying fees associated with this policy, or being disrespectful to office staff for enforcing this policy will result in dismissal from the clinic.

Thank you for your cooperation!